Delivery Information

• Manawatu Metro: 1-2 working days
• Manawatu Rural: 2-3 working days
• North Island Standard: 1-2 working days (Up to 4 days peak season)
• South Island Standard: 2-4 working days (Up to 5 days peak season)
• North Island Rural: 2-5 working days (Up to 6 days peak season)
• South Island Rural: 3-5 working days (Up to 7 days peak season)
• North Island Pallet Freight: 2-5 working days (Up to 6 days peak season)
• South Island Pallet Freight: 3-5 working days (Up to 7 days peak season)

Important: All deliveries are dispatched Monday-Friday only. Weekend orders are dispatched the next working day.

Download our MULTIPLE ORDER FORM here.

Each separate delivery will incur a freight charge. For more information or help with this, please contact us.

All alcohol deliveries require signature from someone 18+ years old. This is a legal requirement that we must strictly adhere to.

If no one 18+ is available to sign for the delivery, the package will be returned to the depot and redelivery charges may apply.

Please ensure someone over 18 is available at the delivery address during business hours.

Saturday delivery is available for $35.00 for North Island, major cities, and towns. South Island Saturday delivery is available on request. Please call us at 0800 132 044 to arrange urgent delivery options.

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor your delivery’s progress in real-time.

Tracking is available for all delivery methods except some rural areas where courier tracking may be limited.

We are an online only business and pickups are not allowed.

We cannot deliver to PO Boxes or inaccessible areas. All deliveries must be made to physical addresses where our courier can safely access.

If your address is in a gated community, apartment building, or requires special access, please provide detailed instructions including:

• Gate codes or access instructions
• Apartment or unit numbers
• Contact phone number for delivery coordination
• Alternative delivery instructions if no one is home

All hampers are packed in protective outer cartons for safe delivery. However, if your item arrives damaged, please contact us immediately.

When reporting damage:

• Contact us within 24 hours of delivery
• Take photos of the damaged item and packaging
• Keep all original packaging for inspection
• Provide your order number and delivery details

We will arrange for a replacement or refund as appropriate. Our customer service team will guide you through the claims process.