DELIVERY
All Barclae Ridge Gift Solutions hampers are packed into protective outer cartons and delivered NZ wide via courier (or other arrangments made at time of order). We do everything we can to ensure your gifts are delivered on the day requested but are reliant on the courier companies dealing with factors outside of our control. Please note, our couriers do not collect or deliver during the weekends or public holidays. Any orders placed during the weekend or after hours will be dispatched the next working day.
FREIGHT CHARGES
| Standard Delivery NZ Wide – North Island | $12.00 | Allow 1-2 working days (following dispatch) and up to 3 days in peak of seasons | Added at checkout |
|---|---|---|---|
| Standard Delivery NZ Wide – South Island | $12.00 | Allow 2-4 working days (following dispatch) and up to 5 days in peak of seasons | Added at checkout |
| Rural Delivery NZ Wide | $6.00 | Allow 2-5 working days | Added at checkout |
| Saturday Delivery | $6.50 | Available in all major cities and some towns | Added at checkout |
| Bulk Orders | TBA | Please contact us for dates and prices |
MULTIPLE DELIVERY ADDRESSES
This is a very common process for us. All we require from you is an email with the separate addresses and if multiple recipients are getting varied gifts, please state clearly beside each name and address the style of hamper you would like to be sent. Feel free to CONTACT US to discuss your multiple delivery options. Each separate delivery will incur a freight charge. You can also download our MULTIPLE ORDER FORM here.
DELIVERY OF GIFTS CONTAINING ALCOHOL
By law, all gift boxes containing alcohol must be signed for by a person 18 years or over. It is your responsibility to ensure someone over 18 is available to sign for the parcel – alternatively, you could arrange to have the delivery made to a workplace. Parcels containing alcohol will be labelled. We cannot accept responsibility for failure/delay of delivery if it is not lawful to leave the package.
RURAL DELIVERY SERVICES
- There is no overnight or Saturday delivery service for rural deliveries
- Courier delays are outside of our control
- Dispatch is Monday – Friday only. Orders received during the weekend will be dispatched the next working day
URGENT DELIVERY
If you require urgent delivery on any order, please phone us direct on 021 228 4931 or email us: admin@brgiftsolutions.com.au
TRACKING YOUR ORDER
Once your gift is dispatched you will be sent a tracking link via email. If you have any questions or concerns, please email us at admin@brgiftsolutions.co.nz or phone us on 0800 132 044
PICK UPS
Sorry, we are an online business only and do now allow pickups.
PO BOX / UNACCESSIBLE AREA DELIVERY
Please ensure a correct physical address is used for all orders, as we are unable to deliver to PO Boxes or inaccessible areas.
DAMAGES
If your gift arrives damaged this must be reported within 12hr. All original packaging must be kept. We will require your help with photographic evidence – this is so we can make a claim on your behalf with the courier company and arrange a replacement gift to be sent if the claim is successful.