Privacy Policy
Last Updated: 10/07/2025
1. INTRODUCTION
Barclae Ridge Gift Solutions (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products or services, or interact with us in any way.
This Privacy Policy applies to all personal information we collect through our website, email communications, phone calls, and any other interactions you have with our business. By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We are committed to complying with the Privacy Act 2020 (New Zealand) and other applicable privacy laws. This Privacy Policy should be read in conjunction with our Terms and Conditions.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Account Creation and Orders: When you create an account or place an order, we collect information such as your name, email address, phone number, delivery address, and payment information. This information is essential for processing your orders and providing our services.
Age Verification: Due to our liquor license requirements under New Zealand law, we collect age verification information from both purchasers and recipients of alcoholic products. This includes date of birth and may include copies of identification documents when required for verification purposes.
Communication: When you contact us via email, phone, or through our website contact forms, we collect the information you provide, including your name, contact details, and the content of your communications. This helps us respond to your inquiries and provide customer support.
Marketing Preferences: If you subscribe to our newsletter or marketing communications, we collect your email address and communication preferences. You can opt out of these communications at any time.
Custom Orders: For custom gift hampers and corporate orders, we may collect additional information about your preferences, budget, delivery requirements, and specific requests to ensure we create the perfect gift solution for your needs.
2.2 Information We Collect Automatically
When you visit our website, we automatically collect certain technical information:
Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and your navigation path through our site. This helps us improve our website functionality and user experience.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type and version, operating system, screen resolution, and device identifiers. This information helps us optimize our website for different devices and browsers.
Location Information: We may collect general location information based on your IP address to provide location-specific content, such as delivery options and pricing for your area.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
2.3 Information from Third Parties
We may receive information about you from third-party sources:
Payment Processors: When you make a purchase, our payment processing partners provide us with transaction information necessary to complete your order, while maintaining the security of your payment details.
Delivery Partners: Our courier and delivery partners provide us with delivery status updates and confirmation information to keep you informed about your orders.
Social Media: If you interact with us on social media platforms, we may collect publicly available information from your social media profiles, subject to the privacy settings you have configured on those platforms.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
Transaction Processing: We use your personal and payment information to process your orders, arrange payment, and coordinate delivery of your purchases. This includes verifying your identity and payment details to prevent fraud.
Age Verification: For orders containing alcoholic products, we use your age information to comply with legal requirements under the Sale and Supply of Alcohol Act 2012. This includes verifying that both purchasers and recipients are at least 18 years of age.
Delivery Coordination: We share necessary delivery information with our courier partners to ensure your orders reach you safely and on time. This includes your name, delivery address, phone number, and any special delivery instructions.
Order Updates: We use your contact information to send you order confirmations, shipping notifications, delivery updates, and other communications related to your purchases.
3.2 Customer Service and Support
Inquiry Response: We use your contact information and communication content to respond to your questions, resolve issues, and provide customer support. This may include following up on your inquiries to ensure your satisfaction.
Quality Improvement: We analyze customer feedback and support interactions to identify areas for improvement in our products and services.
Warranty and Returns: We use your information to process returns, exchanges, and warranty claims in accordance with our terms and conditions and consumer guarantee obligations.
3.3 Business Operations and Improvement
Website Optimization: We analyze website usage data to understand how visitors interact with our site, identify popular products and pages, and improve our website’s functionality and user experience.
Product Development: We use aggregated and anonymized customer data to understand preferences and trends, helping us develop new products and improve existing offerings.
Inventory Management: We use order and preference data to manage our inventory, forecast demand, and ensure we have the right products available when you need them.
Fraud Prevention: We use various data points to detect and prevent fraudulent activities, protecting both our business and our customers from potential harm.
3.4 Marketing and Communications
Newsletter and Promotions: With your consent, we use your email address to send you newsletters, promotional offers, and information about new products or services that may interest you.
Personalized Recommendations: We may use your purchase history and preferences to provide personalized product recommendations and special offers tailored to your interests.
Market Research: We may use your information to conduct market research and surveys to better understand our customers’ needs and preferences.
Social Media Engagement: We may use your information to engage with you on social media platforms and respond to your comments or messages.
4. INFORMATION SHARING AND DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers
Payment Processing: We share necessary payment information with secure payment processors to complete your transactions. These providers are bound by strict confidentiality agreements and security standards.
Delivery Services: We share delivery information with our courier partners to ensure your orders are delivered correctly. This includes your name, delivery address, phone number, and order details.
Technology Providers: We may share information with technology service providers who help us maintain our website, process data, and provide technical support. These providers are contractually obligated to protect your information.
Marketing Services: If you have consented to receive marketing communications, we may share your email address with email marketing service providers to deliver newsletters and promotional content.
4.2 Legal Requirements
Law Enforcement: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.
Age Verification Compliance: We may share age verification information with relevant authorities if required to comply with alcohol licensing laws and regulations.
Legal Proceedings: We may disclose your information in connection with legal proceedings, investigations, or regulatory inquiries where disclosure is necessary or required.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
4.4 Consent-Based Sharing
We may share your information with third parties when you have given us explicit consent to do so, such as when you request us to coordinate with a third party on your behalf.
5. DATA SECURITY
We implement comprehensive security measures to protect your personal information:
5.1 Technical Safeguards
Encryption: We use industry-standard encryption technologies to protect sensitive information during transmission and storage. All payment transactions are processed through secure, encrypted connections.
Access Controls: We implement strict access controls to ensure that only authorized personnel can access your personal information, and only for legitimate business purposes.
System Security: Our systems are protected by firewalls, intrusion detection systems, and regular security updates to prevent unauthorized access and cyber threats.
Data Backup: We maintain secure backups of your information to ensure data availability and recovery in case of system failures or disasters.
5.2 Organizational Safeguards
Staff Training: Our employees receive regular training on privacy and security best practices to ensure they understand their responsibilities in protecting your information.
Confidentiality Agreements: All employees and contractors with access to personal information are bound by confidentiality agreements and privacy obligations.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.
Incident Response: We have established procedures for responding to security incidents and data breaches, including notification protocols and remediation measures.
5.3 Third-Party Security
Vendor Assessment: We carefully evaluate the security practices of third-party service providers before sharing any personal information with them.
Contractual Protections: Our agreements with service providers include strict data protection and security requirements to ensure your information remains secure.
Ongoing Monitoring: We regularly monitor and assess the security practices of our service providers to ensure continued compliance with our standards.
6. YOUR PRIVACY RIGHTS
Under New Zealand privacy law, you have several rights regarding your personal information:
6.1 Access Rights
Information Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
Processing Information: You can request information about how we collect, use, and disclose your personal information, including details about any third parties we share your information with.
6.2 Correction Rights
Data Accuracy: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. We will make reasonable efforts to correct the information promptly.
Update Procedures: You can update your account information at any time through your online account or by contacting us directly.
6.3 Deletion Rights
Data Deletion: In certain circumstances, you may request that we delete your personal information. However, we may need to retain some information for legal, regulatory, or legitimate business purposes.
Account Closure: If you wish to close your account, we will delete or anonymize your personal information, except where retention is required by law.
6.4 Objection and Restriction Rights
Marketing Opt-Out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Processing Objections: You may object to certain types of processing of your personal information, particularly for marketing purposes.
6.5 Portability Rights
Data Transfer: You may request that we provide your personal information in a structured, commonly used format so you can transfer it to another service provider.
6.6 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframes required by applicable privacy laws.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience and allow us to analyze how our website is used.
7.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and shopping cart functionality.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. This information helps us improve our website’s performance.
Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced features and personalization.
Marketing Cookies: With your consent, we use marketing cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block all cookies
- Receive notifications when cookies are set
Please note that disabling certain cookies may affect the functionality of our website and your user experience.
7.4 Third-Party Cookies
Our website may contain cookies from third-party service providers, such as analytics tools and social media platforms. These cookies are governed by the privacy policies of the respective third parties.
8. INTERNATIONAL DATA TRANSFERS
While we primarily operate within New Zealand, your personal information may be transferred to and processed in other countries where our service providers are located. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
9. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Information: We retain your account information for as long as your account remains active or as needed to provide you with services.
Transaction Records: We retain transaction records for accounting and tax purposes as required by New Zealand law, typically for seven years.
Marketing Information: We retain marketing consent information until you withdraw your consent or we no longer have a legitimate need for the information.
Legal Requirements: Some information may be retained for longer periods if required by law or for legitimate business purposes such as fraud prevention.
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
Given that we sell alcoholic products, age verification is a critical component of our business operations, and we take particular care to ensure compliance with age-related legal requirements.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you of significant changes through email or prominent notices on our website
- Provide you with the opportunity to review the updated policy
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: admin@brgiftsolutions.co.nz
Phone: 021 228 4931
We are committed to addressing your privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner.
Privacy Commissioner Contact Information:
Website: privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
13. ADDITIONAL INFORMATION
13.1 Social Responsibility
As a responsible business operating in New Zealand, we are committed to ethical data practices and supporting the privacy rights of all individuals. We regularly review and update our privacy practices to ensure they meet the highest standards.
13.2 Industry Standards
We strive to meet or exceed industry standards for data protection and privacy. We participate in relevant industry initiatives and stay informed about best practices in privacy and data security.
13.3 Transparency
We believe in transparency about our data practices. If you have questions about how we handle your information that are not addressed in this policy, please don’t hesitate to contact us.
This Privacy Policy is effective as of the date last updated and supersedes all previous versions.