Terms and Conditions
Last Updated: 28/08/2025
1. ACCEPTANCE OF TERMS
These Terms and Conditions (“Terms”) govern your use of the Barclae Ridge Gift Solutions website (“Website”) and the purchase of products and services from Barclae Ridge Gift Solutions (“Company”, “we”, “us”, or “our”). By accessing or using our Website, placing an order, or purchasing our products or services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use our Website or purchase our products or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our Website. Your continued use of our Website after any such changes constitutes your acceptance of the new Terms.
2. COMPANY INFORMATION
Business Name: Barclae Ridge Gift Solutions
Phone: 0800 132 044, 021 228 4931
Email: admin@brgiftsolutions.co.nz
Website: https://brgiftsolutions.co.nz/
Liquor License: 38/OFF/062/2023 (Expires: 30 June 2027)
3. DEFINITIONS
For the purposes of these Terms:
- “Products” means gift hampers, individual gifts, and related items offered for sale through our Website
- “Services” means custom gift design, corporate gifting programs, and delivery services
- “Order” means your request to purchase Products or Services from us
- “Consumer Guarantees Act” means the Consumer Guarantees Act 1993 (New Zealand)
- “Personal Information” has the meaning given in the Privacy Act 2020 (New Zealand)
4. PRODUCT INFORMATION AND AVAILABILITY
4.1 Product Descriptions
We make every effort to ensure that product descriptions, images, and pricing information on our Website are accurate. However, we do not warrant that product descriptions or other content on our Website are error-free, complete, or current.
4.2 Product Availability
All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice. In the event that a Product becomes unavailable after you have placed an Order, we will notify you and provide options for substitution or refund.
4.3 Product Substitution
Due to seasonal availability and supply chain considerations, we reserve the right to substitute items in gift hampers with products of equal or greater value and similar type. We will make every effort to maintain the overall theme and value of your selected hamper.
5. PRICING AND PAYMENT
5.1 Pricing
All prices displayed on our Website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change without notice, but changes will not affect Orders already confirmed.
5.2 Payment Terms
Unless you have an active 7-Day Corporate Client Account with us, payment in full is required at the time of placing your Order. We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- Bank transfer (for corporate accounts)
- AfterPay
- Other payment methods as displayed at checkout
5.3 Corporate Accounts
Corporate customers may be eligible for account terms subject to credit approval. Please contact us directly to discuss corporate account arrangements.
5.4 Payment Security
All payment transactions are processed through secure, encrypted connections. We do not store your complete credit card information on our servers.
6. ORDERING PROCESS
6.1 Order Placement
To place an Order containing alcohol, you must:
- Be at least 18 years of age
- Provide accurate and complete information
- Accept these Terms and Conditions
- Complete the payment process
6.2 Order Confirmation
Once your Order is placed and payment is processed, you will receive an email confirmation containing your order details. This confirmation constitutes acceptance of your Order by us.
6.3 Order Modifications
Orders may be modified or cancelled within 2 hours of placement, subject to our production schedule. Please contact us immediately if you need to make changes to your Order.
7. ALCOHOL SALES AND AGE VERIFICATION
7.1 Legal Requirements
In accordance with the Sale and Supply of Alcohol Act 2012, we are legally required to verify the age of purchasers and recipients of alcoholic products. By purchasing products containing alcohol, you warrant that:
- You are at least 18 years of age
- The intended recipient is at least 18 years of age
- All information provided regarding ages is accurate and truthful
7.2 Age Verification Process
We may request proof of age at any time during the ordering process or upon delivery. Acceptable forms of identification include:
- New Zealand driver’s license
- New Zealand passport
- 18+ card
- Other government-issued photo identification
7.3 Delivery Restrictions for Alcohol
Our delivery partners will not leave alcoholic products with anyone under 18 years of age. If the recipient cannot provide valid identification proving they are 18 or older, the delivery will be returned to us, and additional delivery charges will apply.
7.4 Alcohol Delivery Restrictions
We do not sell or deliver alcohol on:
- Good Friday
- Easter Sunday
- Christmas Day
- Before 1:00 PM on ANZAC Day
7.5 False Declarations
Making false declarations regarding age for the purpose of purchasing alcohol is illegal under New Zealand law. Any Orders found to contain false age information will be cancelled, and the matter may be reported to appropriate authorities.
8. DELIVERY TERMS
8.1 Delivery Areas
We deliver nationwide throughout New Zealand via our courier partners. Delivery charges vary based on location and are calculated at checkout.
8.2 Delivery Timeframes
Standard delivery timeframes are:
- Manawatu Metro: 1-2 working days
- Manawatu Rural: 2-3 working days
- North Island Standard: 1-2 working days (Up to 4 days in peak season)
- South Island Standard: 2-4 working days (Up to 5 days in peak season)
- North Island Rural: 2-5 working days (Up to 6 days in peak season)
- South Island Rural: 3-5 working days (Up to 7 days in peak season)
- North Island Pallet Freight: 2-5 working days (Up to 6 days in peak season)
- South Island Pallet Freight: 3-5 working days (Up to 7 days in peak season)
8.3 Delivery Charges
Current delivery charges are:
- Standard: $14.00
- Rural: $20.00
- Saturday Delivery: $35.00 (North Island only)
- Pallet Freight to one address: $250 (Price is a placeholder only, the actual freight cost is on-charged at time of dispatch and will show on final invoice)
Hamper freight is charged per hamper
8.4 Delivery Attempts
Our courier partners will make reasonable attempts to deliver your Order. If delivery cannot be completed due to incorrect address information, recipient unavailability, or other customer-related issues, additional delivery charges may apply.
8.5 Delivery Limitations
We do not deliver on weekends or public holidays unless specifically arranged. Orders placed after business hours or on weekends will be processed on the next business day.
9. QUALITY GUARANTEE AND RETURNS
9.1 Quality Commitment
We are committed to providing high-quality products and services. All our gift hampers are assembled on-site with fresh, premium products and are subject to our quality control processes.
9.2 Consumer Guarantees
Your rights under the Consumer Guarantees Act 1993 are not affected by these Terms. Products must be of acceptable quality, fit for purpose, and match their description.
9.3 Returns and Exchanges
Due to the perishable nature of many of our products, returns and exchanges are limited. Please contact us within 24 hours of delivery if you have concerns about your Order. We will assess each situation individually and may offer:
- Replacement products
- Partial or full refund
- Credit for future purchases
9.4 Return Process
To initiate a return or exchange:
- Contact us at admin@brgiftsolutions.co.nz within 24 hours of delivery
- Provide your order number and detailed description of the issue
- Await our response and instructions
Return shipping costs are generally the responsibility of the customer unless the return is due to our error.
10. PRIVACY AND DATA PROTECTION
10.1 Personal Information Collection
We collect personal information necessary to process your Orders and provide our services. This may include:
- Name and contact details
- Delivery addresses
- Payment information
- Age verification details
- Communication preferences
10.2 Use of Personal Information
We use your personal information to:
- Process and fulfill your Orders
- Communicate with you about your Orders
- Provide customer service
- Send marketing communications (with your consent)
- Comply with legal obligations
10.3 Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To service providers who assist in our operations (subject to confidentiality agreements)
- When required by law
- With your explicit consent
10.4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
For detailed information about our privacy practices, please refer to our Privacy Policy.
11. INTELLECTUAL PROPERTY
11.1 Website Content
All content on our Website, including text, graphics, logos, images, and software, is the property of Barclae Ridge Gift Solutions or our licensors and is protected by copyright and other intellectual property laws.
11.2 Permitted Use
You may use our Website for personal, non-commercial purposes only. You may not:
- Reproduce, distribute, or modify any content without our written permission
- Use our Website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our Website
11.3 Trademarks
“Barclae Ridge Gift Solutions” and our logo are trademarks of our company. You may not use our trademarks without our prior written consent.
12. LIMITATION OF LIABILITY
12.1 Liability Exclusions
To the maximum extent permitted by law, we exclude all liability for:
- Indirect, consequential, or special damages
- Loss of profits, revenue, or business opportunities
- Delays in delivery beyond our reasonable control
- Damage caused by third-party service providers
12.2 Liability Limitations
Where liability cannot be excluded by law, our total liability to you for any claim arising from or relating to these Terms or your use of our Website or products will not exceed the amount you paid for the specific Order giving rise to the claim.
12.3 Force Majeure
We will not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or pandemics.
13. DISPUTE RESOLUTION
13.1 Governing Law
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the New Zealand courts.
13.2 Dispute Resolution Process
Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a fair and reasonable solution.
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our Website and services.
14.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
14.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
14.5 Contact Information
If you have any questions about these Terms, please contact us:
Email: admin@brgiftsolutions.co.nz
Phone: 0800 132 044, 021 228 4931
These Terms and Conditions are effective as of the date last updated and supersede all previous versions.